Questions Click to jump directly to that question. Where can I find software-specific instructions for the survey? What is the concealed ID? How can I get help completing the survey? How do I know if I successfully submitted the survey? Where can I find software-specific instructions for the survey?… Read More…

Common Road Blocks First, let’s identify some common places where members are getting stuck. If you are already logging into your new account (see image 1 below), log out. If you click the Renew Now button, you will not be given the correct renew form, on purpose (see image 2)…. Read More…

After receiving many requests for forum notifications, we’ve finally been able to provide them. But soon after it rolled out, we realized it has some issues. We’ve adjusted the frequency of emails so that members are not receiving an email time a new reply or thread is posted, and we’ve… Read More…