2020 Renewal Help

added on: January 29, 2020

Common Road Blocks

First, let’s identify some common places where members are getting stuck.

If you are already logging into your new account (see image 1 below), log out.

Image 1: "You do not have an active membership. Renew Now" Just log out.

“You do not have an active membership. Renew Now” Just log out.

If you click the Renew Now button, you will not be given the correct renew form, on purpose (see image 2). A link to the correct form is below; continue following these steps.

Image 2: If you click "Renew Now," you will not be able to proceed.

If you click “Renew Now,” you will not be able to proceed.

Instead of clicking “Renew Now,” go to the “What would you like to do now?” drop-down box in the upper left, then select “Logout.” See image 3 below.

Image 3: Instead, from the "What would you like to do?" drop-down box, select "Logout"

Instead, from the “What would you like to do?” drop-down box, select “Logout”

 

 

FOR RENEWALS ONLY! Begin the Renewal Process

Step 1. After logging out as described above, start with this special renewal link.

Step 2. You might be prompted to login (see image 4). Do not login. Click the x in the upper right-hand corner of the login box.

Image 4: DO NOT LOGIN. Close this window by clicking the x.

DO NOT LOGIN. Close this window by clicking the x.

Step 3. Complete all required fields on the renewal form and click Submit. You will be creating a new account, and you will most likely have to select a new username. We apologize for this inconvenience, but this is the best option, as we merge the data from the old membership database with this new one and strive to ensure that we have accurate membership data.

Step 4. Pay your 2020 dues.

Step 5. Once you’ve paid, you’ll be taken back to your profile. You can register for the conference by selecting “Current Events” from the “What would you like to do now?” drop-down box.

If you are still having issues renewing after trying to follow these steps, please email Linden@SOMSA.org and include a screen shot of the screen where you get stuck or a specific description of where you are stuck.

Conference Registration

 

2020 Annual Conference Logo: Rise, Shine And Stay Sharp

Rise, Shine and Stay Sharp in Scottsdale 2020 with SOMSA

Start the registration process on the conference registration page. If prompted, be sure to log in so that you will get member pricing, and use the login name you just created.

Posted In: help, membership